Case Study: a large financial services company centralizes operations and speeds incident response with xMatters

a large financial services company cuts incident response from hours to minutes with xMatters

a large financial services company faced challenges with its fragmented on-call scheduling and manual alerting processes. Different teams used disparate tools like Excel, SharePoint, and a clunky old version of AlarmPoint, making it difficult to quickly contact the correct on-call staff during out-of-hours incidents. To centralize operations and automate call-outs, the company implemented the xMatters solution.

xMatters provided a centralized, cloud-based platform for managing on-call rotations and automated notifications. The solution integrated with tools like IBM Netcool and ServiceNow, enabling immediate, automated alerting that drastically reduced the mean time to resolution. This saved an estimated 20 minutes to two hours per incident by eliminating manual processes. The company also uses xMatters for mass emergency communications, ensuring over 100,000 staff across 25+ locations can be reached promptly. The flexibility of xMatters' API allowed for custom integrations and workflow builds, making the product indispensable to their operations.

Large Financial Services Company Centralizes Operations