Case Study: Top 5 SaaS Company achieves scalable, accelerated Customer Value Management with XFactor

DecisionLink’s ValueCloud® Allows a Top 5 SaaS Company to Transform, Scale and Accelerate Their Customer Value Management

Top 5 SaaS Company, an enterprise cloud leader with 8,600+ employees and rapid growth, needed to centralize and scale customer value management, replace a cumbersome homegrown solution, and enable thousands of consistent value conversations across sales, services and partners. They selected XFactor and its ValueCloud® platform to automate their value math, create a central repository of value assets, and deliver the right value messaging and dollar outcomes to users while shielding them from complexity.

XFactor implemented ValueCloud® in an aggressive 51-day sprint, consolidating years of math complexity into a single, flexible engine and automating presentation and assessment generation. The deployment migrated the company’s >50 value consultants off legacy tools, supports roughly 1,500 customer-facing engagements per year, saves a few hours on every assessment while improving asset quality, and has been extended across sales, customer success and partner channels to scale the company’s customer value management.