Case Study: Medibank achieves greater legal visibility and efficiency with Xakia

Medibank switched to Xakia from a cumbersome software stack

Medibank, an integrated healthcare and health insurance company in Australia, needed a better way to manage legal matters across a frequently remote-working team. Its legal department had been relying on a patchwork of general-purpose tools like shared drives, Outlook files, and a database, which made it difficult to track work, create relevant custom fields, and produce useful reports for leadership. Medibank chose Xakia for legal matter management, paired with document management from NetDocuments.

With Xakia, Medibank deployed a cloud-based legal matter management solution in just weeks, giving the legal team centralized visibility into matters, easier collaboration, and stronger remote-working capabilities. The team now uses Xakia’s reporting and quadrant tools to prioritize high-risk, high-value work and make better resourcing decisions, including outsourcing sporadic real estate matters. The result has been timely, accurate, and actionable reporting, with no storage issues and a more efficient legal operation.

Medibank

Kerryn Saric

Senior Legal Counsel