Case Study: Vodafone New Zealand achieves minutes‑fast automated payments, higher quota attainment and 98%+ accuracy with Xactly Corporation

Vodafone NZ Transforms Sales Teams’ Behavior and Drives Strategic Goals with Xactly’s Flexible SPM Platform

Vodafone New Zealand replaced a patchwork of an Access database and bi‑monthly Excel files with Xactly after struggling with slow, manual incentive processes, no audit trail and poor visibility. The company’s initial goal was to automate payments and reduce processing time; once automation was in place, leaders shifted focus to using compensation plans to steer rep behavior toward strategic goals.

Using Xactly Incent, Sandbox, Connect and Analytics, Vodafone automated payments and rapidly iterated incentive plans. Processing time dropped from two full days to minutes, payment accuracy rose above 98%, daily live dashboards replaced static spreadsheets, quota attainment improved, and the commissions team’s NPS moved from consistently negative to consistently positive.

Vodafone New Zealand

Edina Sebestyen

Commissions Manager