Case Study: Blackbaud achieves improved forecasting accuracy and 15% higher quota attainment with Xactly Corporation

Seven Things Blackbaud Has Achieved Since Implementing Xactly

Blackbaud, a software company serving social good organizations, faced rapid sales-plan changes and heightened uncertainty over the past 18 months, creating pressure for more accurate forecasting, timely reporting, and agile decision-making. Their compensation and revenue teams needed a way to stop relying on manual processes and Excel so they could respond quickly and confidently to shifting conditions.

By implementing Xactly’s Intelligent Revenue Platform and integrating it with Salesforce, Blackbaud gained real-time visibility and automated revenue intelligence that improved accrual accuracy, streamlined planning, and boosted sales productivity. Results included a 15% increase in reps reaching quota, faster, more transparent planning cycles, higher system adoption through coordinated communication and champions, and tangible career growth for team members who moved from data entry to strategic roles.

Blackbaud

Courtney Aubin

Senior Sales Commissions Analyst, Finance