Case Study: Rackspace Technology achieves automated, transparent sales compensation with Xactly Corporation

Rackspace Improves Sales Compensation with Xactly

Rackspace, an enterprise-class hybrid cloud provider serving hundreds of thousands of customers, outgrew its manual sales compensation processes: by 2008 it relied on hundreds of spreadsheets (about 500 in the U.S.), required 16 employees to maintain them, and faced slow commission calculations, limited time for reps to approve reports, and frequent errors across global teams.

Rackspace implemented Xactly Incent, a cloud-based, Salesforce-integrated compensation solution that automated calculations, increased transparency, and let reps monitor earnings in real time. The change cut administration from 16 to 4 people, sped up reporting and analytics, improved finance–sales collaboration, and freed staff to focus on higher-value work while enabling more sophisticated, flexible incentive plans.

Rackspace Technology

Angela Gonzales

Sales Operations Manager