Case Study: Leading Biomedical Testing Company achieves 99.9% payout accuracy and increased efficiency with Xactly Corporation

Leading Biomedical Testing Company Undergoes Digital Transformation with Xactly

A leading diagnostics and life sciences company with more than 10,000 employees partnered with Xactly during a digital transformation to reassess company data and streamline use of Xactly Incent and Xactly Analytics. The organization needed greater operational efficiency, stronger customer relationships, fewer workload inefficiencies, and improved sales performance.

Xactly redesigned the company’s use of Incent and Analytics, tied data flows from CRM and other systems, and instituted daily checks and audits in scrum meetings to identify visibility gaps and iteratively resolve root causes. The changes produced measurable gains: a 13% year‑over‑year increase in accuracy, 99.9% payout accuracy, 100% consistency and efficiency, and a 60% year‑over‑year increase in leadership assessment scores for the ICM department.