Case Study: Hyatt Hotels Corporation achieves automated, accurate incentive payouts with Xactly Corporation

Hyatt Brings Home the Numbers with Xactly Incent

Hyatt Hotels Corporation, a global hospitality company managing and franchising hotels, resorts, residences, and vacation properties, faced a growing challenge in its Sales and Catering organization: incentive compensation was run on spreadsheets, closing each period took about eight weeks, and calculations were only 80–95% accurate, eroding rep confidence and creating costly disputes across hundreds of thousands of monthly transactions.

Hyatt implemented Xactly Incent to automate 36 compensation plans for over 1,800 users, eliminating manual errors, providing real-time visibility and mobile access, and enabling accurate, timely payments. The change reduced disputes and resource use, gave finance and leaders reliable forecasting and two-week payout visibility, and freed sales teams to focus on selling while Hyatt continues to explore plan modeling to optimize performance.

Hyatt Hotel Corporation

Rodahl Leong-Lyons

Vice President, Sales