Case Study: Cox Media achieves faster, more accurate commission processing and improved sales performance with Xactly Corporation's Xactly Incent

Cox Media Tunes into Better Sales Performance with Xactly

Cox Media, a leading U.S. broadband communications and entertainment company serving more than six million homes and businesses with over $1 billion in annual revenue, was struggling with a legacy, spreadsheet-driven sales compensation process. The outdated system created slow, error-prone commission calculations, limited visibility for sales and finance, and difficulty accommodating frequently changing compensation plans.

Cox implemented Xactly Incent with Xactly Analytics and Modeling in a two-phase rollout—first for finance, then for the 325-person sales force—giving reps self‑service visibility and an incentive estimator. The result: monthly commission processing fell from weeks to about four hours, compensation accuracy rose to roughly 95%+, IT dependency decreased, and managers gained timely insights that helped improve sales performance.

Cox Media

Autumn Burton

Compensation Administrator