Case Study: ServiceMax reduces commission processing from weeks to days and eliminates errors with Xactly Corporation

Commissions Processing Goes from Weeks to Days

ServiceMax, a growing field-service software company, faced slow, error-prone commission management after onboarding reps and tracking pay on spreadsheets. Errors, late payments and frequent disputes distracted the sales team and created friction between sales operations and finance.

By implementing Xactly Incent Express™, ServiceMax virtually eliminated compensation errors, reduced disputes, and established a strong audit trail, cutting commission processing from several weeks to just a few days. Reps now access commission details anytime via a single, mobile-friendly dashboard that integrates with Salesforce and includes transaction drill-downs and estimator features to help maximize each deal.

ServiceMax

Bob Kruzner

Director, Sales Enablement