Case Study: Acme Packet achieves 94% reduction in admin time and 93% fewer errors with Xactly Corporation's Xactly Incent

Acme Packet restores rep confidence, improves performance

Acme Packet, a global leader in session border control and VoIP solutions, relied on spreadsheets to manage compensation for its 150-person direct sales team. Rapid growth made this manual process inefficient—sales reps maintained their own shadow spreadsheets, finance spent excessive hours reconciling commissions, and discrepancies ran around 10%, distracting both sales and finance from core priorities.

In May 2010 Acme Packet implemented Xactly Incent integrated with Salesforce to automate commissions, centralize data and provide real‑time, web‑based visibility. The rules-based engine and data management eliminated shadow accounting, cut errors by 93% and administrative time by 94%, reduced discrepancies to about 0.7%, and freed sales reps and finance to focus on selling and strategic work.

Acme Packet

Tony Murphy

IT Consultant