Case Study: KnowBe4 achieves faster, more accurate commission accounting with Xactly Corporation

KnowBe4 Transforms ICM and Commission Accounting with Xactly

KnowBe4, a fast-growing cybersecurity company and 2021 IPO, needed a better way to manage sales incentives and commission accounting as its team expanded across regions. Its manual spreadsheet-based process made commission accruals error-prone, slowed down payroll close, and created challenges for audits and leadership reporting. KnowBe4 turned to Xactly Corporation, using Xactly Incent and Xactly CEA to replace manual workflows.

Xactly Corporation implemented a unified incentive compensation and commission accounting solution that automated calculations, improved reporting, and provided an auditable record of transactions. As a result, KnowBe4 reduced payroll close processing time by 40%, cut commission accrual and payout discrepancies by up to 80%, and gained much better visibility for IPO readiness and audits.

KnowBe4

Mathew Crawford

Senior Accountant