Case Study: Third-Party Logistics Firm achieves stronger retention with WorkStep

Significant retention gains realized by facilities nationwide

Third-Party Logistics Firm, a national 3PL with more than 7,000,000 square feet of warehouse space across multiple U.S. states, was struggling with high non-exempt workforce turnover and the costs of relying on temp-to-hire recruiting. The company needed to hire for roles such as Material Handler, Forklift Operator, and Class A Driver while focusing on long-term retention.

WorkStep partnered with the company to pilot its hiring and retention technology at a distribution hub, then expanded the program to seven facilities nationwide. The results were strong: WorkStep delivered a 77% retention rate among the first 50 hires, a 4.6/5 average satisfaction score from new hires, and improved confidence in the quality of candidates, with the HR Generalist calling the retention rate “out of this world.”