Case Study: Animal Supply Company Reduces Turnover by 50% with WorkStep

Over 6 months, Animal Supply Co. reduced turnover 50%

Animal Supply Company, a leading distributor of wholesale pet products in the U.S., partnered with WorkStep to address high turnover across its supply chain operations. The company needed a better way to understand and retain its hourly workforce, especially within the first 90 days of employment, while improving hiring quality, engagement, and communication across its 17 facilities.

Using the WorkStep platform, Animal Supply Company ran automated interviews, gathered real-time feedback from hourly employees in English and Spanish, and analyzed sentiment by facility, role, and tenure to identify turnover drivers. With WorkStep, the company implemented targeted action plans and shared best practices across sites, resulting in a 50% reduction in turnover over 6 months and projected annualized turnover rates as low as 55%.

Animal Supply Company

Andrey Legkiy

Senior Vice President Operations