Case Study: PepsiCo improves frontline retention with WorkStep

Leveraging employee engagement to understand turnover reasons and improve retention

PepsiCo Beverages North America (PBNA), part of PepsiCo, partnered with WorkStep to better understand why frontline turnover varied so widely across its beverage manufacturing divisions. Facing high hourly attrition and inconsistent new-hire retention, PBNA needed a data-driven way to capture employee sentiment and identify the key factors driving workers to leave.

Using WorkStep’s recurring frontline engagement check-ins and insights, PBNA pinpointed issues like role expectation alignment, onboarding gaps, and peer coaching challenges, then launched targeted action plans such as realistic job previews, structured onboarding, and peer training pilots. With WorkStep, PBNA improved 30-day and 90-day retention by 6-14% for engaged employees, boosted overall retention by 9%, reduced new-hire turnover by up to 29%, and cut turnover by 7% at one facility.

PepsiCo