Case Study: Daltile empowers frontline leaders and improves issue resolution with WorkStep

Daltile resolves 73% of frontline alerts with WorkStep

Daltile, a major ceramic tile manufacturer, faced challenges in bridging the communication gap between its corporate leadership and distributed frontline workforce. To mitigate the risk of organized labor and empower local leaders with real-time insights, they partnered with WorkStep to implement its frontline employee engagement platform.

Using WorkStep's continuous milestone surveys and integrated communication tools, Daltile's leaders gained visibility into frontline challenges and could confidentially address urgent issues. The solution empowered local leaders and fostered a culture of accountability. As a result, 96% of HR and Operations leaders engaged with the program, and they resolved 73% of the alerts raised by employees, addressing over 389 flagged issues. WorkStep enabled honest feedback from 1,140 frontline workers.

Daltile