Case Study: Zappi increases onboarding satisfaction by 26% with WorkRamp

Zappi boosts onboarding satisfaction 26% with WorkRamp

Zappi, a platform for creators, needed to scale its employee onboarding and training to accelerate growth. Their challenge was a manual, inconsistent certification process tracked in Google Sheets, which made benchmarking success difficult. The head of global revenue enablement, John Hunt, sought a learning platform to create a great sales onboarding program and measure its impact on revenue, leading them to partner with WorkRamp.

By implementing the WorkRamp learning platform, Zappi standardized and scaled its onboarding. The solution provided intuitive content creation, collaboration features, and exceptional customer service. As a result, Zappi increased its onboarding satisfaction rate from 3.1 to 4.4, a 26% year-over-year improvement, and efficiently managed hiring six times as many people in 2021 as it did the previous year. WorkRamp enabled the team to eliminate unnecessary meetings and establish clear benchmarks for success.

Zappi