Case Study: Clutter boosts new hire productivity by 70% with WorkRamp

Clutter boosts new hire productivity by 70% in 2 weeks with WorkRamp

Clutter, a tech-enabled moving and storage company, needed a scalable way to onboard a rapidly expanding customer experience (CX) team. Their challenge was to drastically reduce the ramp time for new hires while ensuring they were fully prepared to handle a massive volume of customer activity. To solve this, they partnered with WorkRamp to formalize and enhance their onboarding program.

Using the WorkRamp platform, Clutter implemented a structured onboarding process featuring AI-generated content summaries, integrations with Zendesk, and curated resource libraries. This solution enabled new CX specialists to become 70% productive after just two weeks of training, cutting the previous ramp time from six weeks down to two. WorkRamp played a huge part in creating an efficient and impactful onboarding experience that supports Clutter's large, remote-first team.

Clutter