Case Study: Zappi achieves scalable onboarding and higher training satisfaction with WorkRamp

How Zappi was able to increase their onboarding satisfaction rate by 26% with WorkRamp

Zappi, the agile platform for creators, needed a scalable way to manage onboarding, training, and certification for sales, customer success, and transformation teams. Before WorkRamp, the team relied on ad hoc Google Sheets, making it hard to standardize training, benchmark success, and measure the impact of its learning program.

Zappi implemented WorkRamp as its LMS to streamline content creation, collaboration, and onboarding, with strong support from WorkRamp’s responsive customer service and easy-to-use platform. As a result, Zappi scaled onboarding efficiently, hired six times as many people in 2021 as in 2020, and improved onboarding satisfaction from 3.1 to 4.4, a 26% year-over-year increase.

Zappi

John Hunt

Head of Revenue Enablement