Case Study: DFS (UK’s largest furniture retailer) achieves faster best-practice sharing and frontline engagement with Workplace from Meta

Share best practices and celebrate employee achievements

DFS, the UK’s largest furniture retailer, DFS, faced a disconnected workforce with many shop‑floor, supply‑chain and manufacturing colleagues who had no email or computer access. To bridge this gap and surface practical know‑how across its 110+ stores, factories and distribution centres, DFS adopted Workplace from Meta.

Using Workplace from Meta, DFS created groups by store and function where employees and Area Service Managers share photos, videos and tips (for example, reupholstering and colouring techniques). This grassroots knowledge‑sharing accelerated the spread of best practice, promoted local innovation, improved on‑the‑job learning and led to better customer service; while no quantitative figures were provided, DFS reports faster dissemination of working practices and clearer, more consistent problem‑solving across the business.

DFS