Case Study: 8x8 achieves unified SOX and internal audit with Workiva

8x8 Unifies SOX and Internal Audit with the Workiva Platform

8x8, a publicly traded cloud communications and contact center provider, needed to modernize fragmented audit functions—SOX compliance, internal audit, and enterprise risk management—that relied on manual processes and limited analytics. Tom Rams, Sr. Director of SOX and Internal Audit, set out to tighten SOX controls, expand operational audits, and get a clearer, data-driven view of controls, risks, service organizations, and key reports without replacing the company’s existing reporting stack.

8x8 accelerated implementation of the Workiva platform’s controls management and audit modules to create a unified, live-linked workspace with intuitive UX and responsive support. The platform synced controls and databases, enabled Excel-friendly custom reports for auditors, automated administrative tasks, and provided audit analytics and role-based external access—resulting in faster, data-driven assurance, streamlined certifications, and a single source of truth that can evolve with regulatory change.

8x8

Tom Rams

Sr. Director