Case Study: Torbay & South Devon NHS Foundation Trust builds a stronger staff voice with WorkInConfidence

Torbay & South Devon NHS Foundation Trust improves staff speak-up reporting with WorkInConfidence across 500,000 patient contacts a year

Torbay & South Devon NHS Foundation Trust faced a challenge in creating a safe and confidential channel for its 6,500+ staff to raise concerns. Their previous system of physical "speak-up" boxes was cumbersome and did not allow for follow-up on anonymous reports. They partnered with WorkInConfidence to implement its platform, which provided a trusted and anonymous way for employees to speak up.

The solution from WorkInConfidence enabled secure, two-way anonymous conversations, leading to a year-on-year increase in reported issues. This allowed the Trust to address previously hidden problems like harassment and patient safety concerns, resulting in reduced staff attrition and providing actionable insights from surveys. WorkInConfidence helped the Trust improve staff trust and better demonstrate it is a well-led organization.

Torbay & South Devon NHS Foundation Trust