Case Study: Western Union achieves unified HR insight and major cost savings with Workday

Western Union gains the insight needed to support growth

Western Union, a global leader in cross-border money movement, was dealing with a fragmented HR environment made up of on-premise, disparate systems. This created multiple sources of information, excessive transactions, limited self-service, and slow decision-making, making it harder for the company to respond to regulatory change and growth. Workday helped Western Union address these challenges with its cloud-native HR platform and planning tools.

Workday implemented a unified data core and modernized HR processes with real-time analytics, role-based security, and robust integrations. As a result, Western Union consolidated systems and reduced costs, eliminating about $1.6M in third-party support and $840K in upgrade costs, redirecting $1.4M annually, and cutting $480K in North America payroll FTE costs. The company also improved the HRBP-to-employee ratio by 450%, reduced paper processes, and increased user log-ons by 69.5%.

Western Union