Case Study: AAA Northern California, Nevada & Utah achieves 50% cost reduction and faster financial closes with Workday Adaptive Planning

AAA Northern California, Nevada & Utah sees the whole picture

AAA Northern California, Nevada & Utah (AAA NCNU) is a 100‑year‑old insurance and member services organization with about 2,200 employees serving 4.2 million members across three states. Facing fragmented legacy systems, heavy administrative overhead and limited visibility into financials and workforce data—especially after its 2011 split from a partner—the company needed a lean, cloud‑based platform to unify HR and finance and free up staff to focus on members.

AAA NCNU implemented Workday’s unified HCM and Financial Management suite—going live in 14 weeks—and gained a single source of truth. Results included reducing chart of accounts from 6,000 to 300, cutting quarterly close time by 50%, lowering the cost of payroll/HCM/financial management by 50%, and shrinking support resources to roughly one‑third so two‑thirds of staff could be redeployed to member‑facing priorities, while improving forecasting and enabling easier growth.

AAA

Paul Gaffney

President and CEO