Case Study: IBM achieves enterprise-wide business agility and accelerated, outcome-driven results with WorkBoard

IBM - Customer Case Study

IBM’s Enterprise Business Agility program, led by Nanci Taylor, set out to scale agile ways of working beyond IT into middle- and back-office teams. The company faced limited transparency and strategic alignment, with teams often focused on activity and output rather than measurable outcomes, making it hard to coordinate work and prioritize against capacity at global scale.

IBM piloted OKRs and adopted WorkBoard, pairing the platform with coaching and regular business reviews to make objectives and key results visible and measurable. Teams came up to speed in weeks, driving faster alignment and lateral collaboration, surfacing blockers earlier, reducing duplication, and reclaiming time for higher-value work—resulting in accelerated outcomes and clearer, enterprise-wide strategic clarity.

IBM

Nanci Taylor

Vice President of Enterprise Business Agility