Case Study: Raven Housing Trust achieves faster tenant feedback analysis and better service improvements with Wordnerds

How Raven Housing Trust are creating meaningful change for tenants with actionable insights

Raven Housing Trust, a social housing provider, was overwhelmed by the volume of tenant feedback they collected. Manual analysis in Excel was time-consuming and made it difficult to identify key insights and the true drivers of tenant satisfaction. This prevented them from efficiently acting on the data to improve their services.

Wordnerds implemented its customer feedback analytics platform to categorize insights, perform sentiment analysis, and provide prioritized actions. This solution saved Raven 95 working days previously spent on analysis, allowing the team to focus on driving tangible improvements. Wordnerds' reports became fundamental to their service planning and helped demonstrate to tenants that their feedback was leading to real change.

Raven Housing Trust

Joanne Silner

Head of Customer Experience