Case Study: Kaldi Coffee achieves greater transparency and more efficient franchise communication with WoodWing Software

How franchise chain Kaldi Coffee & Tea ensures openness and transparency with WoodWing Scienta

Kaldi Coffee & Tea, the Dutch franchise coffee and tea chain, needed a transparent and easy-to-use knowledge management system to centralize information and improve communication with franchisees, especially after changes to franchise law made openness more important. The company was looking for one clear place to share important documents, updates, and forms, and chose WoodWing Software’s WoodWing Scienta to help manage this challenge.

With WoodWing Scienta, Kaldi centralized newsletters, manuals, meeting minutes, and other key information in one platform, while using task management and forms to streamline communication and approvals. The result was greater efficiency, less double work, easier access to information for franchisees, and improved transparency and compliance; Kaldi also reported that Scienta had become its central archive and helped retain knowledge when employees leave.

Kaldi Coffee

Annet Diek

Office Manager