Case Study: Fidesta Zorg achieves transparent, efficient franchise manual management with WoodWing Software

A franchise for healthcare entrepreneurs. Fidesta sought a way to efficiently and transparently communicate with and inform franchisees

Fidesta Zorg, a healthcare franchise focused on comfortable living for older adults in the Netherlands, needed a better way to manage its growing network of homes and support franchisees without losing its small-scale, personal approach. Before WoodWing Software, its franchise manual was a Word document with updates handled by email, which was laborious, error-prone, and hard to keep transparent across versions.

WoodWing Software’s Scienta platform became Fidesta Zorg’s digital franchise manual, centralizing articles, appendices, templates, tasks, reminders, and version control. The solution improved transparency, made reading tasks and document comparisons easy, and helped franchisees quickly find the latest forms and protocols through search, saving time and reducing support needs; Fidesta also reported clearer communication and better coordination with measurable efficiency gains in daily operations.

Fidesta Zorg

Ilja Terpstra

Fidesta Zorg