Case Study: Cosmetique Totale achieves centralized knowledge management with WoodWing Software

How Cosmetique Totale got a grip on growth and quality with WoodWing Scienta.

Cosmetique Totale, a growing beauty and skin therapy chain with 350 employees across more than 200 branches in several European countries, needed a better way to keep all locations aligned on service quality, treatment protocols, and internal communication. Their previous approach to sharing information no longer scaled, making it difficult for management to ensure employees were consistently and completely informed. WoodWing Software’s Scienta information management system was chosen to centralize knowledge and support the company’s operations.

WoodWing Software implemented Scienta as the central hub for news, protocols, forms, task assignments, and document management. The result was clearer internal communication, better accountability, and more controlled material management, with all changes tracked automatically. Cosmetique Totale also reported improved employee satisfaction and greater peace of mind for management, as staff could quickly find the information they needed and new hires were onboarded with a short introduction to the system.