Case Study: Twilio improves telehealth video call decision-making with Whereby Embedded

Twilio avoids a costly 2024 video migration with Whereby

Twilio, a major communications platform, faced a significant challenge when its chosen video call API provider announced it would discontinue its product, forcing Twilio to plan a costly and disruptive migration. This highlighted the risk of relying on a vendor for whom video was not a core business, a critical consideration for maintaining stable clinical operations and patient care.

To ensure long-term stability, Twilio selected Whereby Embedded as its video call API provider. Whereby, a vendor solely focused on WebRTC video solutions, provided a stable, healthcare-specific foundation. This partnership mitigated the risk of future unexpected product discontinuation, ensuring reliable video infrastructure for Twilio's telehealth offerings without the need for another costly migration.

Twilio