Case Study: The UPS Store Franchisee gains time savings and peace of mind with When I Work and Rippling

The UPS Store Franchisee saves 12 hours weekly with When I Work

The UPS Store franchisee, a small business owner named Doug Harvey, faced a significant administrative challenge upon opening a second location. Using disconnected systems like QuickBooks created a manual time sink for back-office work, especially as he needed to ramp up recruiting and offer benefits. He turned to vendor When I Work for its scheduling and time tracking services to help solve this problem.

The solution implemented by When I Work involved integrating with its preferred partner, Rippling, for payroll, HR, and benefits. This created a unified system where approved timesheets from When I Work automatically flowed into Rippling, eliminating manual data entry. The integration streamlined recruiting, benefits administration, and compliance. This resulted in the franchisee saving 12 hours of administrative work per week and achieving 100% hiring visibility.