Case Study: The Cellular Connection saves 3 hours per week and eliminates last-minute scheduling issues with When I Work

The Cellular Connection - Customer Case Study

The Cellular Connection, a Verizon Wireless store run by owner/manager Al Nelson with a five-person team rotating multiple roles, struggled with scheduling. Schedules were made on spreadsheets, posted in the break room, and handed out on paper, yet employees still missed shifts and time-off requests and shift swaps were handled manually—creating extra work for management and inconvenience for staff.

After implementing When I Work, schedules are accessible online and via smartphone, and staff receive notifications about last-minute openings or changes. The app made scheduling faster, increased employee engagement, eliminated problems with last-minute changes, streamlined communications, and saved management about three hours per week.

The Cellular Connection

Al Nelson

Store Manager & Owner