Case Study: Tersteeg's achieves 8+ hours/week time savings and improved shift coverage with When I Work

Tersteeg's - Customer Case Study

Tersteeg’s Grocery Store is a multi-generational, family-owned grocery (with gas station, bakery, deli, and produce) operating a single location with about 59 employees. Scheduling had been done in Excel, and with many part-time staff and shifting availability managers spent significant time sorting requests and hunting for last-minute replacements, pulling them off the floor.

On a neighbor’s recommendation Tersteeg’s trialed When I Work and adoption was quick—employees were using the mobile app within a week. Shift swaps and drop requests let staff find replacements themselves, cutting manager workload and saving over eight hours per week; onboarding via the app’s registration email and improved internal communication also boosted accountability and reduced absenteeism.

Tersteeg's

BJ Tersteeg

Store Manager