Case Study: Latitude Air Ambulance achieves 5x scheduling time savings with When I Work

Streamlining operations in a dynamic healthcare

Latitude Air Ambulance, a 75‑employee medevac and transport service in Hamilton, Ontario, faced fragmented scheduling across multiple departments. Asset Management Coordinator Shannon McCracken was spending 20 hours a week building six medical operations schedules in Excel, making it difficult to forecast needs, control costs, fill coverage gaps and communicate effectively.

Implementing When I Work’s scheduling and time‑clock tools created a single collaborative hub for multiple schedules and departments. Scheduling time fell from 20 to 4 hours per week (5x time savings), coverage and communication improved, and Shannon was able to focus on higher‑value projects that support operational growth.

Latitude Air Ambulance

Shannon McCracken

Asset Management Coordinator