Case Study: Queensland University of Technology achieves time savings and improved communication with When I Work

Queensland University of Technology saves time and improves communication

Queensland University of Technology (QUT), a public research university in Brisbane, Australia, faced inefficient, error-prone scheduling: Jennifer spent roughly 40% of her day coordinating shifts by email for about 70 employees across 87+ job sites, and the problem worsened as staff and responsibilities grew.

After implementing When I Work Scheduling, rostering became fast and flexible—schedules are created and changed in seconds, employees receive instant notifications and can respond, and labor hours are easier to manage. The team now saves time (about 2 hours weekly), has improved accountability and job satisfaction, and Jennifer enjoys greater peace of mind with far fewer emails.

Queensland University of Technology

Jennifer

Queensland University of Technology