Case Study: Saint Joseph Hospital improves mobile scheduling and team communication with When I Work

Mobile scheduling software improves team communication at regional healthcare facility

Saint Joseph Hospital, a regional healthcare facility and teaching hospital with 120 employees across three care sites, faced a challenge with cumbersome and non-mobile scheduling. Their previous software could not be accessed remotely, creating inefficiency for Chief Nursing Officer Jenessa Williams and her staff. They turned to the vendor When I Work and its scheduling product to find a more mobile solution.

By implementing When I Work, the hospital streamlined its scheduling process and gained a powerful team messaging tool. The mobile application significantly improved team communication, allowing managers and associates to contact each other efficiently. Jenessa Williams reported that the software is user-friendly and has made scheduling and communicating across multiple roles and care sites "a breeze," calling it a great addition to their operations.

Saint Joseph Hospital

Jenessa Williams

Chief Nursing Officer and Administrator