Case Study: Malco Theatres boosts employee accountability and saves managers 4–5 hours/week with When I Work

Malco Theatres - Customer Case Study

Malco Theatres operates six locations with roughly 200 seasonal employees across concessions, usher, box office, doorman, 5‑D and group show roles. Scheduling was done manually on spreadsheets and posted, which led to missed shifts, frequent calls to track employees down, and time-consuming shift swaps.

When I Work automated schedule creation and communication with interactive text notices and reminders, giving employees clear accountability and enabling the regional manager to monitor staffing levels. The change improved reliability and transparency, boosted employee communication, and saved managers about 4–5 hours of hassle per week.

Malco Theatres

Nathan McDaniel

Eastern Regional Manager