Case Study: Franchisee of the Largest Sandwich Chain in the World achieves faster scheduling, saves 2+ hours/week and improves communication with When I Work

Largest Sandwich Franchisee Chain - Customer Case Study

This multi-unit franchisee of the world’s largest sandwich chain operates eight restaurants in the Parsippany area with 30 employees across roles like manager, sandwich artist, and cashier. Open daily from 7:00 AM to 11:59 PM, the group faced a complex, time-consuming scheduling process using spreadsheets and manual tracking of time-off requests and shift swaps, which increased manager workload and frustrated staff.

After implementing When I Work, schedule setup became faster and employees could access schedules and notifications via web or smartphone, enabling shift swaps and last-minute openings to be handled easily. The change saved at least two hours per week, reduced absenteeism, improved communications, and significantly cut down on manager phone time and scheduling headaches.