Case Study: Lake Lanier Islands Resort achieves streamlined scheduling and reduced phone calls with When I Work

Lake Lanier Islands Resort - Customer Case Study

Lanier World, Lake Lanier Islands Resort — Georgia’s premier resort and summer vacation destination — employs 400+ staff across 12 departments and 16 job roles. During peak season, constantly shifting staffing needs made scheduling cumbersome: managers used spreadsheets and posted schedules, which led to frequent phone calls, missed shifts, and frustrated employees.

When I Work replaced the spreadsheets with a mobile-friendly scheduling and communication system that sends automatic text and email notifications, gives employees full access to schedules, and lets managers manage changes and time-off requests from their phones. The result: telephone scheduling calls were eliminated, employees became more self-reliant and engaged, and managers saved significant time.

Lake Lanier Islands Resort