Case Study: Kona Ice Janesville achieves time savings and improved staff accountability with When I Work

Kona Ice Janesville - Customer Case Study

Kona Ice of Janesville, WI is a seasonal, event-based shaved-ice franchise (11 employees, 1 location) that serves private events, schools and festivals. Owner Kim Moistner‑Bartlett—who had spent years managing complex hotel schedules—needed a flexible, mobile-friendly way to handle frequent event staffing requests and appeal to a tech‑savvy millennial team.

Kim implemented When I Work, using OpenShifts™ and Shift Notes so employees can self‑assign shifts, receive email/text reminders, and stay accountable to schedule changes. The platform saved substantial managerial time, streamlined communication, and let Kim focus on growth—she now runs a full-size Kona Entertainment truck and a Kona Ice Mini with further fleet expansion planned.

Kona Ice Janesville

Kim Moistner-Bartlett

Owner