Case Study: Barrie, Ontario KOA Campground achieves faster scheduling and streamlined time tracking with When I Work

KOA Campground - Customer Case Study

Barrie, Ontario KOA Campground is a seasonal, family-oriented 60-acre campground with modern amenities (pools, playground, pizza shop, mining centre) managing roughly 25–26 staff. General Manager Aaron Raposo and his team struggled with tedious scheduling in Excel and limited flexibility in ShiftPlanning, needing a solution that handled recurring shifts plus ad-hoc custom shifts quickly and on the go.

They switched to When I Work for its mobile app and Schedule Templates, allowing managers to build a month’s schedule in under an hour and add or change shifts from anywhere. Employees clock in via the app (with late‑clock notifications for managers), and the campground hibernates the account off‑season for cost savings—resulting in time savings, greater scheduling flexibility, improved oversight, and more focus on guest service and growth.

KOA Campground

Aaron Raposo

General Manager