Case Study: The Castle achieves 94% task completion and improved staff efficiency with When I Work

How a Digital Task List Increased Staff Efficiency

The Castle, a 14‑employee hospitality and food service business managed by Ryn Grant, struggled with inefficient team communication and paper-based task lists. Laminated lists required time-consuming reprinting and staff often forgot to mark tasks complete, causing wasted time and poor coordination during shifts.

By adopting When I Work’s Tasks (with Scheduling), managers gained real-time visibility into assignments and completion and can quickly add or update tasks. The app increased accountability and team collaboration, sped up store closings, reduced labor hours, and produced a 94% task completion rate—employees also report preferring the convenience of the app.

The Castle

Ryn Grant

The Castle