Case Study: Life Safety Monitoring improves scheduling accountability with When I Work

How a Call Center used When I Work to Foster a New Sense of Accountability with Employees

Life Safety Monitoring, a provider of two-way voice medical alert system monitoring, previously managed employee schedules using a manual Microsoft Word document that was printed and posted. This outdated process created communication gaps and administrative headaches. The company turned to When I Work's scheduling and team messaging services to modernize and streamline this critical function.

By implementing When I Work, the company replaced its fixed schedule with a flexible rotating schedule, making it easy to grant employees every other weekend off. The platform fostered a new sense of accountability, as employees could directly acknowledge their shifts. The central station manager reported saving five hours per week on scheduling, and the team messaging feature ensured everyone stayed on the same page. When I Work provided an incredibly simple solution that saved time and aggravation for both managers and staff.

Life Safety Monitoring

Ashley Massart

Central Station Manager