Case Study: Hospitalist Organization achieves reduced scheduling demands and improved physician efficiency with When I Work

Hospitalist Organization - Customer Case Study

A 23-physician hospitalist group working across multiple hospitals and clinics struggled with a manual scheduling process: daily schedules were created by hand and communicated by email and phone, and last-minute changes often required multiple calls to hard-to-reach doctors. The result was wasted time, missed appointments, frustrated clients, and several hours of administrative scheduling work each week.

The organization implemented When I Work so physicians could access schedules via a smartphone app or receive text updates, cutting the volume of phone calls and real‑time coordination. The change reduced administrative scheduling time, improved communication, lowered physician stress, increased productivity, and boosted client satisfaction.