Case Study: GNC improves scheduling efficiency and reduces absenteeism with When I Work

GNC - Customer Case Study

a major GNC franchisee operating three stores in Texas faced scheduling challenges due to their employees' unique availabilities. Using manual Excel spreadsheets led to a high volume of shift swap requests, which created inefficiencies and disrupted store operations. This franchisee turned to the vendor When I Work for a solution.

When I Work provided an intuitive scheduling platform with mobile apps for employees. The solution allowed managers to create templates to save time and gave staff the ability to set their availability, which reduced scheduling conflicts and absenteeism. The implementation of When I Work's Labor Budget Calculator also aided in financial planning. The vendor's product simplified communication and saved significant time, allowing the owner to schedule all three stores in under an hour per week and focus on business growth.

GNC

Benny Farzad

Owner