Case Study: Freshii achieves streamlined scheduling and improved staff accountability with When I Work

Freshii - Customer Case Study

Freshii Waterloo is a single-location franchise of Freshii (19 employees) opened by Trisha and James Mauro-Barnett in August 2015 to serve students and health-conscious professionals. Managing a largely part-time university staff with constantly changing availability using Excel became time-consuming and left Trisha frequently searching for last-minute replacements.

They implemented When I Work so staff can enter availability via mobile, submit shift swap/drop requests, and managers can approve and prioritize extra hours. The platform increased accountability, simplified processes, and cut scheduling time—Trisha can now post a bi-weekly schedule in under 15 minutes—freeing her to focus on staff culture and regional growth.

Freshii

Trisha Mauro-Barnett

Franchise Co-Owner