Case Study: Edgewood Healthcare achieves 10 hours/week scheduling savings and improved 24/7 staffing coverage with When I Work

Edgewood Healthcare - Customer Case Study

Spring Wind Assisted Living & Memory Care (part of Edgewood Management Group) in Laramie, WY is a 65‑employee, single‑site community that provides around‑the‑clock assisted living and short‑term stays with 24‑hour RN coverage. The Clinical Services Director was spending roughly 10 hours a week managing nurse and CNA schedules in Excel—six hours creating rosters and four more handling last‑minute swaps and drop requests—making it hard to maintain reliable, visible staffing for a 24‑hour operation.

They implemented When I Work to schedule beyond standard business hours, let staff enter preferences and time‑off requests, view coworkers’ shifts, and add annotations for new residents. The change saved about 10 hours per week, improved schedule visibility and staffing reliability, and freed the clinical team to focus on higher‑quality resident programs and safer care.

Edgewood Healthcare

Jessica Stalder

Clinical Services Director