Case Study: Dunn Bros Coffee achieves faster scheduling and improved staff communication with When I Work

Dunn Bros Coffee - Customer Case Study

Dunn Brothers Coffee is a single-location franchise with 12 employees across roles like shift lead, barista, roaster, cashier, and administration. The owner previously spent one to two hours each week creating schedules in a spreadsheet, and time-off requests or missed shifts required multiple phone calls and rearranging—leading to missed shifts, frustration, and wasted time.

Implementing When I Work gave staff 24/7 access to schedules via web and mobile, automated two-hour text reminders, and the ability to request time off and swap shifts. Last-minute changes now take minutes and eliminate most phone calls, reducing scheduling time by several hours weekly, improving communication, and lowering stress while boosting productivity.

Dunn Bros Coffee

Tom Nacey

Owner & Manager