Case Study: Domestic Carrier at DCA reduces scheduling from 2–3 hours to 10 minutes a day with When I Work

DCA - Customer Case Study

A Domestic Carrier based at DCA (Arlington, VA) with 24 employees and one location faced time-consuming scheduling: Jessika, the Guest Services Supervisor, spent 2–3 hours a day managing schedules in Excel while juggling other operational duties and needed a more efficient system.

She implemented When I Work, using features like Shift Blocks, shift trading, mobile access, and automated reminders. Scheduling time dropped to about 10 minutes a day, staff accountability and communication improved, and Jessika could focus more on other Guest Services responsibilities.