Case Study: Courtyard by Marriott slashes scheduling time to minutes and boosts team communication with When I Work

Courtyard by Marriott - Customer Case Study

Courtyard by Marriott Downtown Salt Lake City, led by Director of Operations Garrett Waters, struggled with a time-consuming paper-based scheduling system that required 30–40 minutes weekly and manual edits to track availability and shift changes across hotel departments. As a 24-hour operation, the property needed a solution that allowed real-time updates and flexible, mobile access for staff and managers.

Garrett implemented When I Work for mobile scheduling, team announcements, shift reminders, and time-off controls, which streamlined communication and accountability. The hotel now schedules three departments in about five minutes per week (under 15 minutes even after expansion to events and bistro), reduced absenteeism, increased schedule visibility, and simplified new-hire onboarding.

Courtyard by Marriott

Garrett Waters

Director of Operations